This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to sales@jotika.co.uk or by writing to 3 The Oaks Business Centre, Clews Road, Redditch, B98 7ST. Alternatively, you can telephone 01386 793415.

Who are we?

We are Jotika Software Ltd, and we are an integrated software provider to the glass industry. Jotika Software Limited is a company limited by guarantee (no.02636999 ). The registered address is 3 The Oaks Business Centre, Clews Road, Redditch, B98 7ST.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, make an enquiry, enter a competition or if you register to receive one of our regular newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

  • carry out our obligations arising from any contracts entered into by you and us;
  • dealing with entries into a promotion or competition;
  • provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, which may be based on your activity on our website(s) or third parties’websites;
  • make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them, which may be based on your activity on our website(s) or third parties’ websites
  • manage and operate your account with us;
  • administer our site and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

We will not sell or rent your information to third parties. Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether you wish to receive information from us or not. If you do not want to receive direct marketing communications from us then you can inform us when we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: sales@jotika.co.uk or telephone on 01386 793415

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: sales@jotika.co.uk or write to us at 3 The Oaks Business Centre, Clews Road, Redditch, B98 7ST. Alternatively, you can telephone 01386 793415.

You have the right to ask for a copy of the information Jotika Software Ltd holds about you. We reserve the right to charge a reasonable fee to cover our costs in providing you with details of the information we hold about you when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information. Google Analytics are used to analyse how users interact with our website. All data on this provider is removed after 26 months. This allows us to compare months together before the data is removed.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. For a list of the cookies used on this site please contact us, please email us at: sales@jotika.co.uk or write to us at 3 The Oaks Business Centre, Clews Road, Redditch, B98 7ST. Alternatively, you can telephone 01386 793415.

How to Disable Cookies

To find out how to manage and disable cookies please refer to https://cookies.insites.com/disable-cookies/ or your browsers help options for more information.

Please remember that if you amend your cookie settings your browsing experience may be negatively affected and you may be unable to use some of our online services.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your data protection rights (DPO)

Where Jotika Software Ltd is using your personal data on the basis of consent, you have the right to withdraw that consent at any time. You also have the right to ask Jotika Software Ltd to stop using your personal data for direct marketing purposes.

Tell us via email at sales@jotika.co.uk or write to us at 3 The Oaks Business Centre, Clews Road, Redditch, B98 7ST. Alternatively, you can telephone 01386 793415.

Contact Us

If you have any questions about this Privacy Policy, please contact us via email at: sales@jotika.co.uk or write to us at 3 The Oaks Business Centre, Clews Road, Redditch, B98 7ST. Alternatively, you can telephone 01386 793415.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in February 2020.

Our
Services

Support & Customer Service

Over 60 years’ experience working in the Glass Industry

Consultation & Training

We offer one to one or group sessions tailored to your businesses individual requirements

Data Extraction & Report Writing

Custom built and standardised reports available to help you gain insight into your business.

Bespoke Development

Personalised data analysis services

Testimonials

“As a glass business owner, I know the value of easy to understand statistical information regarding customer preferences, order trends and base costs. Jotika software provides me with a treasure-trove of diagnostic information about every aspect of my business’ performance. Jotika is user-friendly saving me time and money.”

Andrew Kerr

Polytron Glass Australia

“We have been using Gtrak 3 for almost 10 years and every time we phone we get an answer straight away – I like that.”

Ian Short

Owner/Director at Morley Glass & Glazing Ltd

“Gtrak is a stable program and any problems that do crop up are dealt with by Jotikas’ support team. I must say out of all the suppliers we deal with, Jotika is at the top in terms of customer service.”

Simon Parczuk

IT Director at Starglaze Windows & Conservatory Ltd

At ESG we are constantly improving and adding even greater value to our customers buying experience week in week out. We need a dynamic software partner who can work with our evolving business needs. Jotika have supported us in realising this goal, by delivering bespoke software solutions from our concept to implementation. They are unique in being flexible and open minded in approach, working as a partner more than a supplier. They work well with our other machinery, software and IT suppliers to bring our ideas to life and more importantly improve efficiency for our business whilst enhancing our customer experience.

Scott Sinden

MD at Essex Safety Glass