Support & Customer Service

We aim to install with minimal disruption to office procedures and factory workflow. Planned changes are implemented in stages to make the transition as seamless as possible.

We are well known for providing a personal level of commitment to the support of all our sites. Our software maintenance package is comprehensive and covers you for all telephone support calls and remote control software support without any hidden costs.

We actively encourage customers to use our Help Desk Service for advice on getting the most out of their Gtrak 3 ERP system; and often receive calls unrelated to Gtrak 3 ERP, as customers know they will get an immediate answer.

Testimonials

“As a glass business owner, I know the value of easy to understand statistical information regarding customer preferences, order trends and base costs. Jotika software provides me with a treasure-trove of diagnostic information about every aspect of my business’ performance. Jotika is user-friendly saving me time and money.”

Andrew Kerr

Polytron Glass Australia

“We have been using Gtrak 3 for 18 years and every time we phone we get an answer straight away – I like that.”

Ian Short

Owner/Director at Morley Glass & Glazing Ltd

“Gtrak is a stable program and any problems that do crop up are dealt with by Jotikas’ support team. I must say out of all the suppliers we deal with, Jotika is at the top in terms of customer service.”

Simon Parczuk

IT Director at Starglaze Windows & Conservatory Ltd

At ESG we are constantly improving and adding even greater value to our customers buying experience week in week out. We need a dynamic software partner who can work with our evolving business needs. Jotika have supported us in realising this goal, by delivering bespoke software solutions from our concept to implementation. They are unique in being flexible and open minded in approach, working as a partner more than a supplier. They work well with our other machinery, software and IT suppliers to bring our ideas to life and more importantly improve efficiency for our business whilst enhancing our customer experience.

Scott Sinden

MD at ESG Group

Ready To Discuss?

We recognise there is no one size fits all solution, so no matter how big or small, we will help you to find the right solution for your business. Whether you want to streamline operations, reduce material costs or simply gain a better visibility of your business. Our scalable solution has everything you need, call today to find out more or get a quote.

Our Other Services

Consultation & Training

We offer one to one or group sessions tailored to your businesses individual requirements

Data Extraction & Report Writing

Custom built and standardised reports available to help you gain insight into your business.

Bespoke Development

Personalised data analysis services